Real Estate Specialist III
On-siteEncino, California, United States
Job Summary
Coordinate appraisal-related service requests from intake through delivery, triaging incoming files to ensure completeness and accuracy before work begins. Track request status and workflow progress in queue tools while identifying quality issues and documenting findings to coordinate next steps. Process invoices to support complete accounting records and timely vendor payments, troubleshooting routine issues and escalating complex items as needed. Partner with internal business teams to support timely handling of requests for individual transactions and portfolios while gathering feedback to improve service quality. Manage multiple concurrent requests across systems with strong attention to detail in a fast-paced environment, adhering to established policies and confidentiality requirements. Contribute to projects and process improvement initiatives aligned to skills and experience.
Required Qualifications
- Demonstrated experience in loan production support (residential or commercial) and/or appraisal or valuation operations support
- Working knowledge of appraisal/valuation terminology and end-to-end workflow
- Experience managing work through shared queues and workflow tools, including timely progression and accurate status updates
- Ability to manage multiple concurrent requests across multiple systems while maintaining accuracy and attention to detail
- Ability to execute well-defined processes in a fast-paced environment with limited supervision
- Strong written and verbal communication skills, with the ability to communicate professionally with stakeholders at all levels
- Demonstrated ability to work effectively in a team-based, shared-service operating model
- Strong time management and prioritization skills, with the ability to meet service targets and reprioritize as deadlines shift
- Demonstrated understanding of confidentiality and appropriate handling of sensitive information
- Sound judgment to identify exceptions, document issues, and escalate when required
- Experience using appraisal management and/or valuation workflow systems
- Proficiency with Microsoft Office (Excel, Outlook, Word) and SharePoint
- Familiarity with appraisal governance concepts such as independence, review discipline, and policy adherence
- Experience supporting operational process improvements
- Experience supporting invoice processing, vendor onboarding, and/or accounts payable workflows or systems
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