Ready Mix Order Taker
$72,800,000–$79,040,000 year
On-siteStockton, California, United States
Job Summary
Take incoming customer orders by phone or in person and enter them accurately into the order/dispatch system. Schedule concrete orders and coordinate delivery times with dispatch, while firming up quantities, mix design, and delivery windows with customers ahead of scheduled pours. Communicate order changes, delays, or cancellations promptly to all affected parties and respond to customer questions or complaints professionally. Run and review daily/weekly reports including order logs and delivery schedules to support operations. Maintain clear records of orders and communications, and support the team during high-volume peak pour seasons. Bilingual (English/Spanish) preferred with strong computer skills and a level-headed approach to managing fast-paced, deadline-driven environments.
Required Qualifications
- Applicants must be currently authorized to work in the United States
- Bilingual (English/Spanish)
- Working knowledge of logistics, scheduling, or dispatch operations
- Solid computer skills (order entry/dispatch software, email, spreadsheets)
- Leadership qualities and the ability to take ownership of the order desk
Desired Qualifications
- Good attitude and professionalism, even under pressure
- Level-headed decision-making, especially when schedules change last minute
- Ability to work at a fast pace and manage multiple orders/calls at once
- Strong customer service skills, both in person and over the phone
- Willingness to learn new systems, products, and processes
- Creative and critical thinking to solve scheduling conflicts and order issues on the fly
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