Reactive Support Expert - AU
On-sitePort Melbourne, Victoria, Australia
Port Melbourne, Victoria, AustraliaOn-siteFull TimeEntry Level
Full TimeEntry Level
Job Summary
Reactive Support Expert - AU provides first and second-line IT support to customers, troubleshooting hardware and software across laptops, desktops, servers, storage devices, and network devices. The role includes on-site visits for troubleshooting, maintenance, and repairs, escalation to Senior Technicians or vendors when needed, and keeping knowledge up-to-date on hardware/software trends. Strong communication with clients and collaboration with internal teams is essential, along with the ability to travel to client sites as required and to work in a face-to-face support capacity from the Port Melbourne area.
Required Qualifications
- Minimum 2 years IT support experience
- Familiarity with hardware components including laptops, desktops, servers, storage devices, and network devices
- Strong problem-solving skills and attention to detail
- Excellent communication skills, both verbal and written
- Ability to travel to client sites (via company Uber account)
Desired Qualifications
- Minimum 2 years IT support experience
- Familiarity with hardware components including laptops, desktops, servers, storage devices, and network devices
- Strong problem-solving skills and attention to detail
- Excellent communication skills, both verbal and written
- Ability to travel to client sites (via company Uber account)
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