RCI: Patient Care Officer
On-site · Mandaluyong, Metro Manila, Philippines
Job Summary
The Patient Care Officer is responsible for the accurate preparation and timely creation of Statements of Account (SOA) for patients, ensuring all services rendered, procedures, and related charges are properly recorded and billed. Duties include encoding and reviewing patient charges, coordinating with doctors, nurses, and billing staff, resolving discrepancies, providing explanations of SOA details to patients, ensuring timely issuance of SOA, updating patient records, coordinating with billing for corrections and reconciliations, maintaining patient confidentiality, and supporting cashiering and patient flow in a 6-day onsite role at Mandaluyong City in Metro Manila, Philippines. Required qualifications include a Bachelor’s degree in Business Administration or a medical-related field, experience in healthcare billing (preferred), proficiency with Microsoft Office and hospital information systems, and strong attention to detail, communication, and customer service skills.
Required Qualifications
- Bachelor’s degree in Business Administration, or any medical-related degree (e.g. Nursing, etc) (Required)
- Experience in hospital, clinic, or healthcare billing and patient services (preferred)
- Knowledge of medical terminology, hospital processes, and basic billing procedures is an advantage
- Familiarity with Statement of Account (SOA) preparation and patient billing systems
- Proficient in Microsoft Office applications and hospital information systems (or similar platforms)
- Strong attention to detail and accuracy in encoding and reviewing patient billing information
- Excellent communication and customer service skills in handling patient concerns
- Ability to work effectively in a fast-paced healthcare environment
- Strong organizational and time management skills
- Able to maintain confidentiality and handle sensitive patient information with professionalism
- Amenable to work onsite at Mandaluyong City on a 6-day work week
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