Ralph Lauren Selling Specialist - Full Time - SouthPark Mall
On-siteCharlotte, North Carolina, United States
Job Summary
Deliver a positive customer experience by serving as a subject matter expert on Ralph Lauren merchandise, maintaining brand-aligned presentations, and driving sales through clienteling and personalized recommendations. Greet and engage customers warmly to build loyalty, utilizing selling tools and digital devices to provide a seamless omnichannel experience. Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, and cleanliness through daily recovery and stock replenishment. Execute successful promotions, special events, and customer outreach to maximize performance, while supporting store fulfillment and asset protection initiatives. Available to work a flexible schedule including nights, weekends, and holidays, with monthly bonus eligibility.
Required Qualifications
- Dedication to customer service
- Drive to achieve store objectives
- Skills and experience to perform in the role
- Commitment to continuously learn
- Ability to take ownership of assigned tasks
- Self-directed work style
- Ability to work with minimal supervision
- Comfortable with technology including smartphones, tablet computers, and Windows-based operating systems
- Availability to work a flexible schedule including nights, weekends, and holidays
- Ability to regularly move around all store areas
- Ability to bend, reach, stretch, lift, carry, and move at least 40 lbs
- Age 16 or older
Desired Qualifications
- High level of ownership, accountability, and initiative
- Ability to build genuine team, vendor, customer, and community relationships
- Ability to create memorable store experiences
- Ability to deliver best-in-class service
- Ability to make tailored product recommendations to meet client needs and preferences
- Ability to leverage selling tools and digital devices
- Confidence in speaking to available inventory, assortment, and product features and benefits
- Knowledge of product assortment
- Advanced selling techniques
- Ability to make styling suggestions
- Ability to encourage repeat client interactions
- Ability to maintain visually appealing selling areas
- Ability to maintain merchandise presentation standards
- Ability to maintain accurate signage, fitting rooms, and cleanliness
- Ability to execute successful promotions, special events, and customer outreach
- Ability to contribute to a positive store culture
- Ability to build connections with teammates
- Ability to share knowledge
- Ability to celebrate individual and team achievements
- Ability to support store fulfillment and asset protection initiatives
- Ability to accurately and efficiently execute omni and operations processes
- Ability to maintain product protection standards
- Ability to adhere to safety guidelines and security protocols
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