Radiology Scheduler - Work from Home | $16.00/hr | Starts 9/17/26
$33,280–$33,280 year
RemoteCalifornia, United States or Arizona, United States
Job Summary
Schedule, reschedule, and confirm patient appointments across diagnostic imaging and specialty service lines including CT, MRI, mammography, X-ray, ultrasound, and laboratory services. Respond to patient inquiries regarding imaging availability, preparation instructions, and insurance verification while documenting all interactions in CRM platforms. Navigate multiple systems simultaneously to coordinate care for patients, providers, and internal teams in a remote contact center environment. Adhere to strict HIPAA regulations and established workflows while maintaining productivity and quality standards in a high-volume setting.
Required Qualifications
- High school diploma or GED
- Minimum of six months of experience in a healthcare contact center, patient access, or customer service environment
- hands-on experience scheduling medical appointments within a healthcare organization
- supporting diagnostic imaging, specialty care, or multi-department scheduling
- Required Work From Home experience in a private, secure, and distraction-free environment
- full compliance with HIPAA and company data privacy standards
- Strong verbal communication skills
- ability to demonstrate empathy
- professionalism
- excellent telephone etiquette
- Demonstrated understanding of and consistent adherence to contact center performance metrics
- adherence to assigned schedules within program operating hours
- reliability
- punctuality
- consistent attendance
- flexibility to adjust shifts, swap coverage, and support overtime
- Ability to manage multiple systems and tasks simultaneously in a fast-paced environment
- Strong attention to detail
- ability to follow established protocols and workflows
- Demonstrated problem-solving skills
- ability to research and resolve customer inquiries effectively
- Basic computer proficiency including experience with Windows-based systems and applications such as Outlook, Teams, and CRM or scheduling platforms
- Ability to type a minimum of 40 words per minute
- Flexibility to work assigned schedules, including evenings, weekends, or holidays
Desired Qualifications
- experience in a healthcare contact center, patient access, or customer service environment
- hands-on experience scheduling medical appointments within a healthcare organization—preferably supporting diagnostic imaging, specialty care, or multi-department scheduling
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