Radiology Scheduler

Schedule patient appointments by collecting clinical, demographic, and insurance information, and leveraging applications to facilitate booking encounters per patient, provider, or representative requests. Greet visitors and patients in person or over the phone, assessing requests from patients, providers, and payers while performing multi-facility scheduling for office appointments, diagnostic testing, and procedures. Confirm, reschedule, acknowledge, and cancel appointments for multiple modalities, ensuring proper documentation of guideline reasons and timely completion of registrations. Consult with departments when orders require adjustments and maintain accurate phone statistics and service levels. Greets visitors and patients in person or over the phone, upholding excelling customer service skills. Performs scheduling functions or provides information, forwards callers, or records messages as needed. Receives and assesses requests from patients, providers, and payers. Facilitates access to Northern Light Health services by performing multi-facility and multi-resource scheduling including but not limited to office appointments, diagnostic testing, and procedures. Schedules, reschedules, confirms, acknowledges, and cancels patient appointments for multiple modalities and procedures. Consults with departments/offices when orders are unclear or need adjustments. Ensures the use of proper documentation including cancel, reschedule, and override guideline reasons. Understands all aspects of phone statistics and the individual impact on overall metrics, including service levels and abandonment rates. Completes registrations with accuracy and works worklists timely. Works closely with scheduling leadership for assistance and process improvement. Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed. May perform other duties upon request.