Radiology Dispatcher
RemoteUnited States or Carrollton, Texas, United States
United States or Carrollton, Texas, United StatesRemoteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Assign Technologists to proper areas and facilities, page staff for STAT and priority cases, and manage voice mail for specific turnaround times. Communicate delays to clients within mandated timeframes and assist Technologists with daily needs, directions, and case information. Answer phones within three rings, persistently dispatch all calls, and assign STAT cases within ten minutes while maintaining awareness of activity across assigned and other areas. Work independently in a high-volume environment, cross-train into Customer Service, and assist with overflow orders as needed.
Required Qualifications
- Live within 50 miles of the Carrollton, Texas office located at 3414 Midcourt Rd #112, Carrollton, TX 75006
- High school diploma or general education degree (GED)
- One year of related experience and/or training
- Equivalent combination of education and experience
- Ability to work independently and with a team
- Strong customer service skills
- Solid communication skills (verbal, written, and listening)
- Solid problem solving and decision-making ability
- Good organizational skills
- Ability to execute and prioritize multiple tasks
- Professional demeanor and appearance
- Must be flexible and adaptable to change
- Ability to build relationships (respect, trust, consensus) and motivate others
- Encourage and inspire others
- Knowledge of customer service strategies
- Solid analytical skills
- Ability to work independently in a high-volume environment
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Working knowledge of Windows Explorer
- MS Word Processing software
- Some experience working with computer software
- Must be able to complete other duties as assigned by Manager
- Must be able to work overtime as needed
- Must be flexible with shift changes based on business need
- Must be willing to cross-train into Customer Service role
- Must be able to work 3rd Shift: Thursday - Monday 10:00pm - 6:30am EST
- Must be able to lift and/or move up to 10 pounds
- Close vision
Desired Qualifications
- Knowledge of Medical Terminology
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.