Radiology Dispatcher

Job Summary

Required Qualifications

• •Live within 50 miles of the Carrollton, Texas office located at 3414 Midcourt Rd #112, Carrollton, TX 75006
• •High school diploma or general education degree (GED)
• •One year of related experience and/or training
• •Equivalent combination of education and experience
• •Ability to work independently and with a team
• •Strong customer service skills
• •Solid communication skills (verbal, written, and listening)
• •Solid problem solving and decision-making ability
• •Good organizational skills
• •Ability to execute and prioritize multiple tasks
• •Professional demeanor and appearance
• •Ability to build relationships (respect, trust, consensus) and motivate others
• •Encourage and inspire others
• •Knowledge of customer service strategies
• •Solid analytical skills
• •Ability to work independently in a high-volume environment
• •Ability to read and comprehend simple instructions, short correspondence, and memos
• •Ability to write simple correspondence
• •Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• •Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• •Ability to deal with problems involving a few concrete variables in standardized situations
• •Working knowledge of Windows Explorer
• •MS Word Processing software
• •Some experience working with computer software
• •Must be able to complete other duties as assigned by Manager
• •Must be able to work overtime as needed
• •Must be flexible with shift changes based on business need
• •Must be able to work Thursday - Monday 10:00pm - 6:30am EST
• •Must be able to work 3rd Shift
• •Must be able to take between 90 and 130 calls per day
• •Must be able to maintain a professional demeanor at all times
• •Must be able to assign Technologists to the proper general area and facilities as noted on the schedule
• •Must be able to page Technologist for STAT, ASAP and PRIORITY homes
• •Must be able to voice mail Technologist for 4 hour and 2-hour STAT turnaround times
• •Must be able to communicate and report problems with house Supervisor and Field Supervisor
• •Must be able to inform clients of any delays of arrival and/or readings after 3-4 hours for regular cases
• •Must be able to inform client of any delays after 1 hour for STAT cases
• •Must be able to assist Technologist with a variety of daily needs (directions, case type, client info)
• •Must be able to cross-train into Customer Service role
• •Must be able to answer phones in a timely manner (within 3 rings)
• •Must be able to be flexible to assist with overflow orders (client orders)
• •Must be able to assign STAT cases within 10 minutes of appearing on screen
• •Must be able to assign regular calls within 15 minutes of appearing on screen
• •Must be able to persistently dispatch all calls to Tech (page twice)
• •Must be able to focus on assigned dispatch area but be aware of activity in other areas
• •Must be able to sit
• •Must be able to use hands to finger, handle, or feel and talk or hear
• •Must be able to reach with hands and arms
• •Must be able to occasionally stand and walk
• •Must be able to occasionally lift and/or move up to 10 pounds
• •Must have close vision

Desired Qualifications

• •Knowledge of Medical Terminology a plus but not required