Radiology Aide I
$33,280–$60,320 year
On-siteChelmsford, Massachusetts, United States
Job Summary
Manage patient flow, access, and scheduling for technologists to optimize appointment availability and determine urgency of emergent exams. Verify patient insurance, demographics, and ordering clinicians while scheduling appointments and performing outreach for follow-ups. Process image requests, coordinate referrals, and assist with checkout and follow-up bookings. Monitor work queues, manage scheduling requests, and facilitate image sharing and result routing. Maintain waiting rooms, train new staff, provide backup coverage, and resolve minor patient concerns. Adhere to HIPAA guidelines and departmental privacy policies when accessing protected health information.
Required Qualifications
- High School Diploma / GED
- 6+ months of customer service or healthcare experience
- Basic proficiency with computer applications
- Strong interpersonal skills
- Customer service skills
- Time management skills
- Computer skills
- Organizational skills
- Ability to lift, bend and reach for an average of 30 pounds
Desired Qualifications
- Experience in radiology/imaging department
- Previous experience in a job requiring the ability to multi-task and prioritize activities
- Familiarity with medical terminology
- Electronic medical record (EMR) experience
- Aptitude to master the EMR based on other technology experience
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