RAC Client solutions specialist
On-siteArlington, Texas, United States
Job Summary
Collect delinquent accounts using agreed-upon strategies while adhering to all collection policies and guidelines. Provide exceptional client service by negotiating payment arrangements and disclosing relevant account information accurately. Manage client communications, execute established call scripts, and document all collection efforts in the system of record. Process payments and transactions, communicate with Client Default Leaders regarding special handling cases, and achieve acceptable call monitoring scores. Achieve performance expectations based on individual goals, including minimum daily call volumes and contact percentages. Complete all required Computer Based Training courses accurately and timely. Requires current RAC collection experience and the ability to work in a fast-paced environment.
Required Qualifications
- English (Required)
- High school diploma or equivalent education and related training or experience
- Strong verbal and written communication skills
- Basic Computer skills
- Ability to perform in a fast paced, highly dynamic environment
- Ability to work flexible schedule, including overtime as needed
- Current RAC collection experience
Desired Qualifications
- Previous Client service, collections, or sales experience
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