RAC Client Solutions specialist I
On-siteWhiteville, North Carolina, United States
Job Summary
Collect delinquent accounts using agreed-upon strategies while adhering to all collection policies and guidelines. Provide exceptional client service by negotiating payment arrangements and disclosing relevant account information accurately and professionally. Manage client communications, execute established call scripts, and document all efforts in the system of record. Achieve performance expectations for collection efforts based on individual goals, including minimum daily call volumes and contact percentages. Accurately process payments, transactions, and workflows while maintaining compliance and quality expectations. Communicate regularly with Client Default Leaders regarding repossessions, potential losses, and special handling inquiries. Complete all required Computer Based Training courses accurately and timely.
Required Qualifications
- English (Required)
- High school diploma or equivalent education and related training or experience
- Strong verbal and written communication skills
- Basic Computer skills
- Ability to perform in a fast paced, highly dynamic environment
- Ability to work flexible schedule, including overtime as needed
- Current RAC collections experience
Desired Qualifications
- Previous Client service, collections, or sales experience
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