Quick Lube Service Advisor
$30,000–$40,000 year
On-site · McKinney, Texas, United States
Job Summary
The Quick Lube Service Advisor (QLSA) engages customers in a service-focused environment, greeting and assisting with their vehicle maintenance needs, communicating service options and estimates, scheduling and coordinating service in a fast-paced garage setting. Responsibilities include explaining oil change options, providing estimates, presenting additional services based on manufacturer recommendations, linking referrals to adjacent service-forward stores, maintaining accurate service records, handling billing inquiries, and ensuring a clean, organized waiting area. The role requires strong customer service, interpersonal, and organizational skills; basic computer proficiency for scheduling and billing; ability to work five days (including weekends); and compliance with safety procedures. This is a full-time position with benefits and opportunities for advancement, starting salary between $30,000 and $40,000 per year plus bonus.
Required Qualifications
- Professional appearance
- Possess a valid driver’s license
- Must be at least 18 years of age
- Ability to work a minimum of five days, including weekends
- Customer Service: Strong interpersonal and communication skills
- Organizational Skills: Ability to manage appointments, maintain records, and handle multiple tasks efficiently
- Problem-solving: Ability to address and resolve customer issues effectively and professionally
- Sales Skills: Ability to recommend additional services and promotions to customers based on their needs
- Technical Proficiency: Basic computer skills for scheduling, billing, and record-keeping tasks
- Team Collaboration: Ability to work collaboratively with lube technicians and other team members
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