Quick Lube Service Advisor
$30,000–$30,000 year
On-siteSpring, Texas, United States
Job Summary
Greet customers warmly, explain quick lube services and pricing, and manage appointments to ensure smooth service delivery. Present oil change options and additional maintenance based on vehicle condition and manufacturer recommendations. Connect clients for conversion to full-service repairs and inform them about current promotions and loyalty programs. Prepare service invoices, process payments, and maintain accurate records of interactions and follow-up actions. Coordinate with technicians to relay requests and ensure timely completion, while keeping the waiting area clean and safe. Address customer complaints promptly and resolve issues effectively. Work full-time with potential weekend and evening shifts in a service garage setting.
Required Qualifications
- Professional appearance
- Valid driver's license
- At least 18 years of age
- Ability to work a minimum of five days, including weekends
- Strong interpersonal and communication skills
- Organizational skills
- Problem-solving ability
- Sales skills
- Basic computer skills
- Ability to work collaboratively with lube technicians and other team members
Desired Qualifications
- Passion for cars and customer service
- Friendly and enthusiastic demeanor
- Knowledge of automotive services
- Customer-focused mindset
- Team-oriented mindset
- Eagerness to learn and grow
- Ability to greet customers warmly and promptly
- Ability to build trust and win repeat, loyal customers
- Ability to assess customer needs and recommend appropriate services based on vehicle condition, DVI results, and maintenance history
- Ability to keep customers informed about their service status, any additional maintenance needs, and the completion time of their vehicles
- Ability to handle any billing inquiries or disputes
- Ability to address and resolve any issues or complaints from customers or team members promptly and effectively
- Ability to ensure the customer waiting area is clean, organized, and stocked with necessary supplies and informational materials
- Ability to ensure the quick lube area is kept clean, organized, and safe at all times
- Ability to adhere to all safety regulations and procedures
- Ability to demonstrate behaviors that are consistent with the Company Standards and Expectations
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