Quick Lube Assistant Manager
On-siteLansing, Michigan, United States
EXPIREDLansing, Michigan, United StatesOn-siteFull TimeLicense Or Certification
Full TimeLicense Or Certification
Job Summary
Oversee daily Quick Lube department operations, lead and schedule technicians, and greet customers to write repair orders and recommend maintenance services. Ensure quality workmanship, monitor productivity and sales, and maintain a clean, safe environment. Advise customers on vehicle care, provide accurate estimates, and close repair orders while implementing a quality control process to eliminate comebacks. Directly supervise employees by training, assigning work, and addressing complaints to drive sales and production.
Required Qualifications
- Valid driver's license
- Two to four years related experience and/or training
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively with customers or employees of organization
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to regularly stand
- Ability to regularly walk
- Ability to use hands to finger, handle, or feel
- Ability to talk or hear
- Ability to frequently reach with hands and arms
- Ability to regularly lift and/or move up to 50 pounds
- Ability to occasionally lift and/or move more than 100 pounds
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
- Ability to be regularly exposed to moving mechanical parts
- Ability to be frequently exposed to outside weather conditions
- Ability to be occasionally exposed to wet and/or humid conditions
- Ability to deal with risk of electrical shock
- Ability to be occasionally exposed to noise level that is usually very loud
Desired Qualifications
- Leadership experience
- Experience with scheduling
- Experience with training employees
- Experience with planning and assigning work
- Experience with appraising performance
- Experience with addressing complaints and resolving problems
- Experience with implementing and maintaining a service marketing program
- Experience with quality control processes
- Experience with customer service
- Experience with communication
- Experience with organizational abilities
- Experience with problem-solving abilities
- Experience with sales and production
- Experience with customer satisfaction
- Experience with repair orders
- Experience with estimates
- Experience with invoices
- Experience with vehicle inspections
- Experience with vehicle maintenance recommendations
- Experience with payment methods
- Experience with credit approval
- Experience with customer care
- Experience with manufacturer specifications
- Experience with work area cleanliness
- Experience with grooming, hygiene and uniform appearance
- Experience with sincerity, honesty and genuine concern for customers
- Experience with friendly and courteous manner
- Experience with courtesy inspection sheets
- Experience with reporting information
- Experience with service history
- Experience with vehicle care advice
- Experience with customer signature on repair orders
- Experience with customer copy of repair orders
- Experience with customer method of payment
- Experience with customer credit approval
- Experience with work completion review
- Experience with additional work authorization
- Experience with repair order closure
- Experience with completed work explanation
- Experience with all charges explanation
- Experience with comebacks elimination
- Experience with high customer satisfaction standards
- Experience with work area cleanliness
- Experience with safety, welfare or integrity of the Dealership, its employees or customers
- Experience with service history reference
- Experience with vehicle inspection
- Experience with additional needed service recommendation
- Experience with customer car care advice
- Experience with vehicle maintenance value advice
- Experience with manufacturer specifications adherence
- Experience with complete and accurate written estimate for parts and labor
- Experience with customer signature obtaining
- Experience with customer copy providing
- Experience with customer method of payment establishment
- Experience with customer credit approval obtaining
- Experience with service marketing program implementation
- Experience with service marketing program maintenance
- Experience with repair order review
- Experience with work completion ensuring
- Experience with additional work noting
- Experience with authorization noting
- Experience with repair order closing
- Experience with completed work explanation
- Experience with all charges explanation
- Experience with quality control process implementation
- Experience with comebacks elimination
- Experience with high customer satisfaction standards maintenance
- Experience with work area cleanliness keeping
- Experience with employee supervision
- Experience with training employees
- Experience with planning work
- Experience with assigning work
- Experience with directing work
- Experience with performance appraising
- Experience with complaint addressing
- Experience with problem resolving
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