Quant Analytics Senior Associate - Customer Loyalty Analytics
On-site · Wilmington, Delaware, United States
Job Summary
Senior analytics role within Customer Loyalty Analytics focusing on enabling data-driven decisions across customer journeys. Lead analytics lifecycle from data development to delivering presentations of findings, collaborating with cross-functional teams to derive insights, and advising on strategies to improve customer experience. Leverage SQL, Alteryx, Python, Tableau, Adobe Analytics, and other tools to analyze complex data, identify KPIs, perform trend analysis and segmentation, and develop actionable recommendations. Stay current on AI, Machine Learning, and Generative AI trends to enhance analytics capabilities and communicate findings through compelling narratives to executive audiences.
Required Qualifications
- 2+ years of related experience
- Bachelor’s degree in a quantitative or related field
- Technical knowledge of data management, governance, big data platforms, and data architecture
- Structured thinker with effective written communication skills
- Ability to present fact-based recommendations clearly and concisely
- Superior written and oral communication skills
- Ability to communicate effectively with all levels of management and business partners
- Proactive and results-driven with a proven track record of execution
Desired Qualifications
- Master’s degree or PhD in a relevant field
- Experience with advanced analytics tools and methodologies
- Familiarity with AI, Machine Learning, and Generative AI applications in analytics
- Experience delivering presentations to executive audiences
- Demonstrated ability to “tell a story” with data
- Experience working in cross-functional teams
- Strong business judgment and collaboration skills
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