Quality Tech
$44,200–$63,960 year
On-siteRedmond, Oregon, United States
Job Summary
Investigate customer complaints by running trending reports, initiating corrective action requests, and performing product investigations through sample testing, image evaluation, and historical data analysis. Update complaints in the SAP Complaint System, ensure accurate logging and closure, and write summary letters to issue holders. Coordinate servicing, replacements, credits, and rework/stock checks while following up with the sales force on outstanding issues. Maintain compliance with QST, ISO regulations, and Medline policies. Requires 1+ years of experience in FDA-regulated quality assurance and Microsoft Office Suite proficiency. Salary range $21.25 - $30.75 hourly.
Required Qualifications
- High School Diploma or equivalent
- Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction
- Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines
- Experience with Microsoft Office Suite
Desired Qualifications
- 1+ year of experience in Quality Assurance and Quality Control in a FDA regulated industry
- FDA regulated industry experience
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