Quality Support Specialist (QSS) - Amarillo, TX
$65,000–$100,000 year
On-site · Amarillo, Texas, United States
Job Summary
As a Quality Support Specialist, you will assist Walmart Associates and Management by promoting quality awareness, providing training, and supporting operational excellence. You will review sales trends, identify areas for improvement, and build relationships with Market Managers. The role requires troubleshooting photo equipment issues, promoting communication across teams, and adhering to administrative and safety procedures. Successful candidates will have strong leadership and communication skills, a high school diploma or equivalent, and 3-5 years of relevant work experience.
Required Qualifications
- High School Diploma or GED required
- 3–5 years of equivalent work experience in field service
- Experience managing client needs and working in high-pressure environments
- Self-motivated with the ability to follow directions and work independently
Desired Qualifications
- Proficient with Google Business Services (Google Mail, Drive, Docs, Sheets)
- Proficient with Microsoft Office (Word, Excel)
- Strong leadership and teamwork abilities
- Excellent communication skills (verbal and written)
- Effective time management and organizational skills
- Knowledge transfer skills and experience mentoring or training less experienced technicians
Additional Requirements
- Ability to work evenings and weekends as needed
- Must lift and move equipment weighing up to 50 lbs
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