Quality Supervisor (Onsite)
$43,888–$45,669 year
On-site · Lake Mary, Florida, United States
Job Summary
Quality Supervisor (Onsite) leads and supervises on-site Quality Evaluators across a portfolio, oversees training, development, and performance of the team, maintains quality metrics, conducts analysis of quality performance, identifies trends, leads corrective action plans, and ensures consistent application of quality processes across the site. Requires 1-2 years in leadership/coaching, experience in contact-center quality evaluation, strong Excel skills, and strong communication abilities. Role emphasizes supervision, performance management, data analysis, calibration sessions, and collaboration with stakeholders to drive improvements across the program/site.
Required Qualifications
- Minimum 1-2 years’ experience in Leadership and Coaching
- Minimum 6 months’ experience in a contact center Quality Evaluator team
- Strong MS Office, particularly Excel
- Strong communication skills (written and verbal)
- Ability to mentor, coach and provide direction to a team
- Ability to multi-task, meet timelines, and maintain attention to detail
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