Quality & Risk Officer
HybridPasig City, Metro Manila, Philippines
Job Summary
Maintain and strengthen Carexcell's integrated quality and risk management system across aged care and NDIS sectors by acting as the central custodian of policy libraries and enforcing document control standards. Design, schedule, and administer client and staff surveys to identify trends and improvement opportunities, while preparing executive reports on findings. Develop an annual internal audit schedule spanning clinical care and safeguarding, conduct scheduled audits and file reviews, and manage corrective actions to closure. Provide oversight of incident and complaint management systems, ensuring record-keeping, triage, investigation, and timely closure of reportable matters under statutory schemes. Support external audits, accreditation activities, and continuous improvement initiatives through data analysis and coaching staff on compliance requirements.
Required Qualifications
- Risk adjustment CPC (Certified Professional Coder)
- AHIMA (American Health Information Management Association)
- Exceptional attention to detail and a demonstrated commitment to accuracy, consistency and evidence
- Demonstrated knowledge of the Aged Care Quality Standards and the NDIS Practice Standards and Code of Conduct
- Experience in quality, compliance, clinical governance or risk management within aged care and/or disability services
- Demonstrated document control skills, including version control, review cycles and maintaining audit-ready records
- Experience designing or administering surveys and analysing and reporting on the results
- Experience conducting audits, file reviews or compliance checks and managing corrective actions to closure
- Experience overseeing incident and complaint management, including reportable incident obligations under the aged care SIRS and/or the NDIS reportable incidents scheme
- Strong written communication skills, including report writing for an executive audience
- High level of integrity, discretion and the ability to handle confidential and sensitive information
- Current Police Check
- NDIS Worker Screening Check
- Working with Children Check (or willingness to obtain)
Desired Qualifications
- Formal qualification or training in quality auditing (e.g. lead/internal auditor), risk management or clinical governance
- Experience across both aged care and NDIS within a single organisation
- Familiarity with the strengthened Aged Care Quality Standards and the Aged Care Act reforms
- Experience with quality management or document-control software and data analysis tools
- A current clinical qualification and registration (e.g. Registered Nurse with AHPRA registration), or an equivalent clinical/allied health background relevant to community aged care and disability support
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