Quality Review/Audit
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Perform audits across International Health Books of Business to determine accuracy, consistency, and compliance regarding established procedures. Proactively flag errors, process gaps, and risks to leadership for corrective actions, with a specific focus on affordability and customer experience. Conduct root cause analysis on audit findings to understand occurrences and support communication of results in monthly meetings with Operations. Identify improvements to audit and operational processes, assist in developing procedures, and provide coaching or feedback to Operational staff on error mitigation. Participate in focus audits, projects, and third-party audits as needed. Reports directly to the Quality Management Supervisor.
Required Qualifications
- 1-year minimum experience in the IH Book of Business and Segment
- Proficient knowledge English as a minimum
- Professional verbal and written communication skills
- Ability to think analytically, interpret information / observations and make logical decisions
- High energy, detailed oriented individual able to coordinate and prioritize multiple tasks to meet deadlines
- Strong capability in listening skills, building rapport, and effective questioning skills
- Strong communication and presentation skills
- Ability to explain audit findings, trends, and provide constructive feedback
- Ability to work effectively on their own and as part of a team
Desired Qualifications
- Experience in audit, training, or coaching
- Additional languages
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