Quality, Reliability & Service Director
On-siteLas Vegas, Nevada, United States
Job Summary
Establish processes, standards, and performance expectations across Quality and Service functions to ensure production systems consistently deliver vehicles aligned to standards. Oversee quality assurance frameworks, inspection strategies, and customer acceptance processes while driving cross-functional resolution of field issues through structured root cause analysis. Monitor vehicle performance and availability, acting as the senior escalation point for major customer and field issues to improve fleet uptime. Lead continuous improvement strategies focused on reducing repeat failures, managing warranty performance, and controlling the cost of poor quality. Ensure regulatory reporting compliance and align quality outcomes with overall business objectives.
Required Qualifications
- Post-secondary education in a related Engineering/Quality field
- Experience in Quality, Field Service, Engineering, or related roles
- Experience within the bus, coach, or similar heavy-duty vehicles industries
- Leadership experience managing teams and cross-functional initiatives
- Experience managing warranty, field service, and customer acceptance processes
- Strong understanding of cost control
- Proven experience managing budgets and multi-million-dollar campaigns
- Ability to lead business transformation and continuous improvement initiatives
- Strong problem-solving capability
- Understanding of structured methodologies (e.g., 8D, RCA)
- Understanding of quality assurance processes
- Understanding of quality systems and standards
- Technical aptitude with the ability to leverage systems and data to support Quality and Service functions
Desired Qualifications
- Experience within the bus, coach, or similar heavy-duty vehicles industries, preferably
- ISO 9001
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