Quality Officer - Kumasi , Ghana, 3 Months Contract

Conduct daily outbound calls to 120 customers for usage recovery, debt collection, and repayment plan negotiations. Perform field visits to collect payments, verify asset conditions, and execute authorized repossessions in line with maker-checker controls. Maintain accurate daily call logs and system documentation for all interactions, escalating fraud or policy breaches immediately. Submit daily and weekly performance reports on usage growth, collections, and recovery outcomes to the Quality Manager. This 3-month contract role supports the Quality Manager in achieving portfolio quality, RE, and compliance targets while educating customers on payment channels and IDC usage.