Quality Lead
On-siteHyderabad, Telangana, India or Chennai, Tamil Nadu, India
Job Summary
Lead quality assurance for internal Microsoft Dynamics CRM solutions, focusing on Sales and Customer Insights Journeys. Drive test planning, execution oversight, defect coordination, and release readiness across functional, regression, integration, and data validation cycles. Translate business requirements into testing approaches, coverage models, and release validation plans while partnering with product owners, developers, and architects. Own test execution status tracking, retesting, and quality reporting to ensure customer journeys and security roles are validated before production release. Establish reusable regression coverage for critical workflows and high-risk scenarios. Participate in sprint ceremonies, release planning, and retrospectives to improve delivery practices and stay current with Dynamics 365 and automated testing best practices.
Required Qualifications
- Bachelor's degree (or US equivalent) in Computer Science, Engineering, Business, or a related field
- Eight + years of experience in testing
- minimum FOUR (4) years of hands-on experience testing Dynamics 365 Customer Engagement (Sales and Customer Insights Journeys) solutions
- Experience with functional, regression, integration, system, smoke, data validation, exploratory, and user acceptance testing methods
- Experience with test automation tools or frameworks such as Playwright, Selenium, Azure DevOps Test Plans, or comparable platforms
- Experience using Azure DevOps or comparable lifecycle management tools for test plans, test cases, test suites, defects, traceability, and reporting
- Ability to define test coverage, acceptance criteria, traceability matrices, regression packs, and release readiness criteria
- Ability to reproduce issues, isolate defects, validate fixes, and assess regression impact in partnership with development teams
- Experience testing backend, data, integration, automation, and external system scenarios
- Experience supporting full lifecycle Dynamics 365 implementations, managed solutions, release testing, and post-release validation
- Experience working within agile or hybrid SDLC methodologies
- Strong communication, collaboration, documentation, and facilitation skills with both technical and business stakeholders
- Demonstrated ability to serve as a lead tester, providing day-to-day guidance, mentoring, and quality direction to other testers across planning, execution, defect management, and release readiness activities
- Ability to lead testing activities, influence quality practices, manage priorities, and communicate risks in a hybrid delivery environment
Desired Qualifications
- Experience testing integrations and data transformations using Power Platform Dataflows, Azure Data Factory, or comparable integration platforms
- Background with a large consulting firm or Microsoft partner ecosystem
- Experience testing custom Power Platform solutions outside of Dynamics 365
- Ability to work effectively in a team environment and influence quality practices without direct authority
- Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
- Desire to learn, grow, and seek increased responsibility in quality engineering and test leadership
- Ability to self-direct, prioritize, and manage multiple testing priorities, releases, defects, and stakeholder demands
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