Quality Head
On-siteBengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaOn-sitePart TimeSmall
Part TimeSmall
Job Summary
Define the quality vision, KPIs, and ISO-compliant QMS framework aligned with business objectives. Lead supplier audits, implement APQP/PPAP, and drive defect reduction through critical control points and Poka-Yoke mechanisms. Conduct AQL-based batch testing, endurance stress tests, and failure analysis on warranty returns to close the feedback loop. Chair management review meetings, manage recalls, and ensure full compliance with BIS and safety standards. Track cost of quality, lead Lean Six Sigma initiatives, and build a high-performing quality team across all departments.
Required Qualifications
- Define and align the quality roadmap with business objectives
- Define the quality vision, mission, and KPIs across the product lifecycle
- Establish a robust QMS (ISO 9001, BIS, in-house standards) tailored to small-scale but high-mix production
- Develop short-, mid-, and long-term quality goals linked to business needs
- Chair internal MRM (Management Review Meetings) on Quality performance
- Develop and implement IQC procedures for critical components (motors, heating elements, plastics, electronics)
- Conduct regular supplier audits and quality ratings
- Implement APQP, PPAP, and supplier quality agreements where applicable
- Lead supplier quality improvement initiatives (e.g., capacity building for mold tolerances, packaging improvements)
- Define and monitor critical control points (CCPs) in assembly and sub-assembly processes
- Deploy control plans, SOPs, and work instructions on shop floor
- Implement Poka-Yoke / mistake-proofing mechanisms at critical failure points
- Run statistical process control (SPC) and capability studies
- Conduct AQL-based batch testing and 100% inspection where required
- Implement endurance, load, and stress tests as per product type (e.g., heating cycles for kettles)
- Drive first-pass yield improvement across lines
- Handle pre-dispatch inspections, customer inspections, and QA certifications
- Lead failure analysis (5 Whys, Fishbone) on warranty returns and customer complaints
- Integrate field failure data into design and manufacturing corrections
- Coordinate with customer care/service teams to identify recurring issues
- Support recall management and CAPA in case of regulatory or safety concerns
- Ensure adherence to BIS standards, safety norms, and energy efficiency requirements
- Maintain and calibrate in-house testing labs for mechanical, thermal, and electrical safety
- Prepare for and handle third-party inspections and regulatory audits (e.g., ISI/BIS)
- Lead internal product validation protocols for new and modified designs
- Track and reduce internal and external failure costs
- Implement Lean Six Sigma, Kaizen, 5S, TPM initiatives in production and QC
- Lead cross-functional quality improvement projects (e.g., joint projects with production, R&D)
- Benchmark and introduce best practices from competitors and industry
- Build and train a strong quality team at all levels (IQC, IPQC, QA, Lab)
- Conduct regular quality awareness workshops across departments
- Define clear KRAs for team members, with review mechanisms
- Promote cross-departmental ownership of quality – not just within QA/QC
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