Quality Engineer

Quality Engineer responsible for rigorous testing of incoming finished products and non-conforming items, conducting product audits on refurbishment lines, preparing/updating quality reports and dashboards, performing field and supplier visits to identify and resolve design-related issues, analyzing field failures, and collaborating with development and cross-functional teams to drive quality improvements. Duties include identifying/reporting defects, participating in agile testing (sprint planning, daily stand-ups, retrospectives), training customer service agents on quality procedures, and providing feedback to enhance performance and product knowledge.