Quality & Development Coach I
On-siteMexico City, Mexico City, Mexico
Mexico City, Mexico City, MexicoOn-sitePart TimeLarge
Part TimeLarge
Job Summary
Conduct quality audits, document results, and identify recurring trends to support service quality and operational consistency. Share findings with leadership for follow-up while organizing work to meet expected timelines. Apply audit frameworks, checklists, and scoring criteria with strong attention to detail and accuracy. Maintain clear written communication skills and professional judgment when escalating concerns. Requires a college diploma or equivalent, 1-2 years of relevant operational experience, and excellent bilingual communication in English and Spanish.
Required Qualifications
- Ability to follow audit frameworks, checklists, and scoring criteria
- Clear written communication skills
- Ability to identify patterns and escalate concerns appropriately
- Professionalism, objectivity, and sound judgment
- Ability to organize work and meet expected timelines
- Proficiency with Microsoft Office tools and relevant internal systems
- Ability to work required schedules based on operational needs
- Excellent bilingual communication (English-Spanish)
Desired Qualifications
- College diploma, university degree, or equivalent work experience preferred
- Minimum of 1-2 years of relevant operational experience in the applicable business area preferred
- Strong record of quality, accuracy, professionalism, and service delivery
- Understanding of internal systems, workflows, procedures, and client/service expectations
- Clear and effective written and verbal communication skills
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