Quality Control Manager
RemotePoland
Job Summary
Develop and maintain the project Quality Management System (QMS), including the Quality Management Plan and supporting documentation. Ensure compliance with contract requirements, quality standards, and policies while monitoring performance through established metrics and key performance indicators. Conduct internal audits, inspections, and quality reviews to investigate nonconformances, identify root causes, and verify corrective action implementation. Coordinate quality-related activities with project leadership, customer representatives, and operational personnel, providing guidance and training to staff. Track customer feedback and satisfaction metrics to drive continuous improvement initiatives. Support customer audits, inspections, assessments, and performance reviews, including monitoring subcontractor quality performance. Maintain records supporting contract compliance and audit readiness. This remote position in Poland requires periodic travel to customer locations and occasional support outside normal business hours.
Required Qualifications
- Minimum five (5) years of experience in quality assurance, quality control, or quality management roles supporting government, defense, international, or large-scale service contracts.
- Demonstrated experience developing, implementing, and managing Quality Management Systems.
- Experience supporting ISO 9001-compliant quality programs.
- Experience conducting audits, inspections, and corrective action management.
- Experience developing quality metrics, performance indicators, and reporting processes.
- Strong analytical, organizational, and problem-solving skills.
- Strong written and verbal communication skills in English.
- Ability to develop technical reports, quality documentation, and process improvement plans.
- Proficiency with Microsoft Office Suite and quality management reporting tools.
- Ability to travel throughout Poland and other customer-designated locations as required.
Desired Qualifications
- ISO 9001 Lead Auditor, Internal Auditor, Quality Manager, or similar professional certification.
- Experience supporting translation, interpretation, linguist, professional services, or operational support contracts.
- Experience supporting international organizations, government customers, or multinational programs.
- Experience managing subcontractor quality programs.
- Familiarity with corrective action systems, root cause analysis methodologies, and continuous improvement processes.
- Bachelor's degree in Quality Management, Business Administration, Project Management, Engineering, or a related field.
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