Quality Control Analyst
On-site · West Chester, Pennsylvania, United States
Job Summary
Quality Control (QC) Analyst safeguards loan quality and operational integrity across real estate, consumer, and commercial portfolios. This role executes pre‐funding and post‐closing reviews, validates data across systems of record, partners with internal teams and third‐party auditors, and delivers clear, consistent reporting that drives corrective actions and continuous improvement. Responsibilities include Audit Liaison & Coordination (primary contact for pre‐funding and post‐closing audits with third‐party firms; track and resolve audit findings), Loan File Review & Quality Testing (QC testing for regulatory, credit, operational, and documentation compliance; verify data integrity across LOS, servicing system, and data warehouse; validate calculations), Data Reconciliation & Controls (compare information across systems; maintain sampling methodologies and control checklists), Reporting & Communication (produce QC reports; present findings to cross-functional teams; escalate issues), Issue Management & Continuous Improvement (log defects; track remediation; recommend process improvements), Vendor & Document Management (secure document transfer with auditors; protect NPIs/PIIs), Regulatory Awareness (stay current on lending/servicing requirements).
Required Qualifications
- Bachelor’s degree in business, Finance, Accounting, or related field (or equivalent experience)
- 2–5+ years in lending, servicing, quality control, audit, or compliance within mortgage/consumer/commercial environments
- Hands‐on experience with pre‐funding and/or post‐closing audit processes and third‐party auditor coordination
- Proficiency with LOS/servicing platforms (e.g., Encompass/Empower/Black Knight MSP, commercial loan systems), document repositories, and Excel/Power BI (pivot tables, lookups, basic formulas)
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