Quality & Continuous Improvement Manager, Crowne Plaza Changi Airport
On-site · Singapore, Singapore
Job Summary
Quality & Continuous Improvement Manager leads hotel quality initiatives, analyzes guest feedback across platforms, supports leadership with action planning and root-cause analysis, conducts service quality audits, implements new quality tools, and drives training to uphold brand standards and guest experience. Collaborates with hotel leadership to engage operation teams, monitor progress on tactical actions, and promote service excellence across the hotel. Requires hospitality education and at least three years in hotel operations; emphasizes analytical mindset, regulatory/compliance focus, and ability to work with department heads to improve guest satisfaction and business performance. Located in Singapore; full-time role with IHG Hotels & Resorts benefits.
Required Qualifications
- Educational qualification in Hospitality
- Three years’ experience in hotel operations
- Meticulous and analytical
- Strong drive in ensuring compliance
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