Quality Consultant (Liability, Workers’ Compensation, Project Management)
$112,600–$239,800 year
Hybrid · Chicago, Illinois, United States or New York City, New York, United States
Job Summary
Quality Consultant role focusing on liability and workers’ compensation, performing impartial reviews of consultant or project management deliverables, providing actionable feedback and coaching, and supporting continuous improvement initiatives. The position involves travel (as required), hybrid work arrangements, interaction with leadership and project teams, and the development of review frameworks, playbooks, and training materials to improve client outcomes and consulting deliverables.
Required Qualifications
- 5+ years of claims consulting, claims adjudication, project management or claims operations experience in liability and/or workers’ compensation (California experience a plus)
- Hands-on familiarity with multiple TPA/claims systems and RMIS platforms as an end user
- Strong analytical skills and comfort working with quantitative and qualitative data to validate assumptions and estimate impact
- Exceptional written communication and presentation skills; ability to translate technical findings into clear, client-ready summaries
- Strong interpersonal skills with a coaching orientation—able to deliver candid feedback that supports development
- Consultative mindset focused on outcomes, measurable impact, and practical recommendations
- Proficiency in Microsoft Excel and PowerPoint; experience with analytics platforms preferred
- Willingness to work a hybrid model and travel as required
- Certifications such as PMP, Lean/Six Sigma, claims designations, or formal coaching/training credentials
- Experience contributing to playbooks, templates, QA frameworks, or onboarding curricula that improved delivery consistency
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