Quality Consultant - Data Excellence

Quality Consultant - Data Excellence responsible for evaluating and auditing conversations and transactions (telephone, email, and chat) against predefined guidelines to minimize quality variance while achieving productivity. Responsibilities include writing feedback to support performance development, participating in client/internal calibration calls to ensure consistent scoring and knowledge, meeting daily volume and productivity targets, completing client-specific training with updates, and engaging in internal/external training programs. HR policy adherence (code of conduct, attendance, floor discipline) is required, with a collaborative, growth-oriented, and inclusive work environment emphasized.