Quality Auditing Analyst
On-siteHyderabad, Telangana, India
Job Summary
Monitor and audit service delivery quality across support cases, escalations, project deliverables, and maintenance activities. Assess whether actions align with operational guidelines, review documentation for completeness and compliance, and ensure workflows strictly follow client standard operating procedures. Flag inconsistencies, non-compliance, or deviations, and support teams in interpreting SOPs for complex edge cases. Generate regular quality performance reports with actionable insights, track metrics like error rates and corrective actions, and partner with operations leads to implement improvement plans. Share quality trends with relevant teams to drive awareness and contribute to refresher trainings and calibration sessions. Requires 5 to 8 years of experience in quality assurance, control, or service delivery audit roles.
Required Qualifications
- 5 to 8 years of experience
- 3–5 years in quality assurance, quality control, or service delivery audit roles
- Prior experience in auditing support functions, escalations, or program processes
- Familiarity with standard QA practices, error tracking, and process compliance
- High attention to detail and commitment to accuracy
- Strong analytical skills and the ability to identify root causes of quality lapses
- Ability to identify patterns, causes of failure, and recommend preventive actions
Desired Qualifications
- English (Domestic) - Advanced
- Soft Skills
- Ability to create CAPA, RACI, RCA
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