Quality Assurance & UAT Engineer – Dialer
HybridGurugram, Haryana, India or Gurgaon, Uttar Pradesh, Republic of India
Job Summary
Plan and execute UAT and manual testing for enhancements, releases, and business workflows, covering positive, negative, boundary, and end-to-end scenarios. Review requirements and designs to create comprehensive test cases and scripts, then perform end-to-end and integration testing across CRM, contact center, telephony, workforce management, APIs, and enterprise applications. Specifically test dialer and outbound contact center functionality, including campaigns, dialing modes, call routing, agent availability, dispositions, retry logic, and call outcomes. Validate MFA, SSO, identity verification, authentication, and session management workflows. Identify, document, prioritize, and track defects through Jira, Azure DevOps, or ALM while supporting root-cause analysis. Collaborate with Product Managers, Business Analysts, Development, and stakeholders to clarify requirements, resolve issues, and participate in Agile ceremonies.
Required Qualifications
- 5+ years of experience in Quality Assurance, UAT, Manual Testing, Business Analysis, or a related role
- Hands-on experience creating and executing manual test plans, test cases, test scripts, and UAT scenarios
- Strong experience with dialer/outbound contact center testing, including campaigns, routing, dialing strategies, agent workflows, call dispositions, retry logic, and call outcomes
- Experience testing contact center, CRM, customer servicing, workforce management, or telephony platforms
- Strong understanding of SDLC, Agile methodologies, regression testing, release testing, and production validation
- Experience with API testing, integrations, end-to-end workflows, data validation, and SQL or reporting tools
- Knowledge of MFA, SSO, identity verification, authentication, and access management
- Experience with defect/test management tools such as Jira, Azure DevOps, ALM, or similar platforms
- Strong analytical, troubleshooting, documentation, communication, and stakeholder-management skills
- Ability to manage multiple testing activities, dependencies, and timelines in a fast-paced environment
Desired Qualifications
- Experience with dialer/contact center platforms and telephony integrations
- Experience supporting production releases, post-deployment validation, and hypercare
- Knowledge of SQL, reporting, or data reconciliation
- Experience in financial services or other highly regulated environments
- ISTQB, Certified Agile Tester (CAT), or similar certification
- Experience working in enterprise Agile/SAFe environments
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.