Quality Assurance Supervisor
On-siteBaltimore, Maryland, United States
Job Summary
Track maintenance calls, janitorial work orders, and custodial activities using Maximo, JAMS, and Restroom Alert systems. Collect data, identify trends, and generate weekly and monthly reports on QC inspection results, response times, and recurring deficiencies. Train staff on software tools, oversee cleaning activities, and correct sub-standard procedures or material misuse. Comply with Agency policies, security procedures, and OSHA training while maintaining confidentiality and communicating with the MAA and BWI Airport Operations Center. React immediately to custodial emergencies and act as QA Manager when unavailable. Requires a valid driver's license, Bachelor's degree preferred, and minimum two years of managerial experience.
Required Qualifications
- Valid driver's license from state of residence and ability to drive
- License must have been valid for at least 3 years
- If driving a 15 passenger van, must be at least 25 years old
- Acceptable driving record as determined by Agency's insurance carrier and by Chimes DC policies and procedures
- Ability to work a flexible schedule as required including weekends and holidays
- Ability to attend work regularly according to assigned schedule and company policies
- Ability to read, write, and speak (communicate and relate information) English
- Ability to type and use technology for completion of specified job duties
- Ability to manipulate numbers
- Ability to maintain and submit reports, logs, and other paperwork or electronic documents in a timely manner
- Ability to understand and comply with safety procedures and environmental requirements
- Ability to use and care for equipment properly
- Ability to complete tasks in a timely manner with numerous interruptions
- Ability to demonstrate integrity and ethical standards in job performance
- Ability to comply with all building, security, and company policies and procedures
- Ability to work independently and collaboratively with others
- Ability to communicate effectively with employees and MAA staff
- Ability to follow instructions accurately
- Ability to make decisions and solve problems
- Ability to plan, implement, organize, and prioritize
- Ability to be flexible and dedicated to quality and customer service
- Ability to manage multiple tasks effectively
- Ability to react immediately to emergency situations
- Ability to attend and participate in training and work related meetings
- Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
- Minimum of two (2) years' experience in managerial positions including administrative and supervisory oversight
- Thorough knowledge of standard English, basic arithmetic, and modern office methods and equipment
- Proficient in Microsoft Suite programs
- High degree of skill in typing and computer utilization
- Ability to sit for long periods of time
- Ability to bend and reach overhead
- Ability to place documents in and retrieve them from file cabinets
- Ability to lift, carry, and push up to 20 lbs. regularly and up to 50 lbs. as needed
- Ability to stand/walk for long periods of time
- Valid CPR/FR certification preferred
- Knowledge of typing, filing, and office procedures
- Knowledge of electronic tracking systems such as MAXIMO, JAMS, Restroom Alert
- Knowledge and ability to use Microsoft Word, Excel and Power Point
- Previous experience with Maximo, JAMS and Restroom Alert preferred
- Previous experience in custodial operations preferred
Desired Qualifications
- Bachelor's degree preferred
- Valid CPR/FR certification preferred
- Knowledge of typing, filing, and office procedures
- Knowledge of electronic tracking systems such as MAXIMO, JAMS, Restroom Alert
- Knowledge and ability to use Microsoft Word, Excel and Power Point
- Previous experience with Maximo, JAMS and Restroom Alert preferred
- Previous experience in custodial operations preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.