Quality Assurance Specialist
HybridBrisbane, Queensland, Australia
Job Summary
Conduct quality assurance reviews across General Insurance claims portfolios to assess compliance, consistency, and customer outcomes. Analyze trends and quality insights to identify improvement opportunities and reduce recurring issues. Build strong relationships with claims leaders and stakeholders to influence quality outcomes and uplift capability. Support governance activities by identifying regulatory risks and contributing to remediation initiatives. Prepare and present quality reporting, findings, and recommendations to leadership and governance forums. Contribute to training, coaching, and continuous improvement initiatives across claims teams. This role reports to the Claims Quality Assurance Manager – GI and Life within Zurich's General Insurance Claims team, supporting the organization's journey toward becoming Australia's leading digital insurer.
Required Qualifications
- Experience working within the insurance industry, ideally with a strong focus on claims
- Demonstrated experience in quality assurance, auditing, governance or senior claims roles
- Strong knowledge of General Insurance claims processes and regulatory requirements
- Excellent analytical, reporting and problem-solving capabilities
- Proven ability to engage, influence and build effective stakeholder relationships across multiple levels
Desired Qualifications
- Relevant industry qualifications such as ANZIIF or equivalent will be highly regarded
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