Quality Assurance Specialist
On-siteIndianapolis, Indiana, United States
Job Summary
Maintain and support the Quality Management System (QMS), including documentation, procedures, and records, while ensuring compliance with internal processes, customer requirements, and ISO 9001:2015 standards. Conduct internal and external audits, document findings, and track corrective and preventive actions through root cause analysis to resolve nonconformances and prevent recurrence. Inspect materials, storage processes, and finished goods to ensure quality standards are met, monitor inventory accuracy, and analyze quality data to provide insights and recommendations to leadership. Prepare quality metrics and KPI reports for management review and support training initiatives related to quality procedures. Collaborate cross-functionally with operations, suppliers, and customers to drive continuous improvement initiatives and maintain audit readiness across all departments. Travel as needed to support other facilities, audits, or quality initiatives within the Indianapolis region and occasionally to other U.S. locations.
Required Qualifications
- Experience with CAPA, root cause analysis, and document control systems
- Strong understanding of quality assurance methodologies, tools, and best practices
- Excellent data analysis and problem-solving skills
- Strong attention to detail with ability to identify discrepancies across large data sets
- Ability to manage multiple priorities and work independently in a fast-paced environment
- Strong organizational and communication skills
- Proficiency in Microsoft Office (Excel, Word) and quality or database systems
- High level of professionalism, reliability, and accountability, including strong attendance practices
- Ability to work and communicate effectively with others, promoting a team environment
- Ability to train and influence cross-functional teams on quality standards and expectations
- Ability to accept constructive criticism with professionalism and use it as a tool for continuous learning and skill enhancement
- Ability to effectively communicate with personnel at all organizational levels, both internal and external, to foster collaboration and drive process improvements
- Ability to work in a warehouse environment with varying temperatures and noise levels
- Ability to stand and walk for extended periods throughout the workday
- Ability to bend, stoop, kneel, reach, and climb as needed to perform inspections
- Ability to lift up to 25 pounds occasionally
- Willingness to travel locally within the Indianapolis region and occasionally to other U.S. locations
- Ability and willingness to travel within the Indianapolis region (North, West, and South locations) as needed
- Occasional travel to other company facilities within the United States
- Travel may be required for audits, training, process implementation, and quality support initiatives
Desired Qualifications
- Associate's or Bachelor's degree in Quality, Business, Supply Chain, Operations, or related field
- Minimum of 2+ years of experience in quality assurance, quality systems, manufacturing, logistics, or warehouse operations
- Working knowledge of ISO 9001:2015 standards and auditing processes
- Experience in logistics, warehousing, or 3PL operations
- Relevant certifications (e.g., Internal Auditor, Six Sigma)
- Experience with KPI tracking, reporting, and dashboard development
- Knowledge of continuous improvement methodologies such as Lean, PDCA, or Six Sigma
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