Quality Assurance Specialist II

Provide day-to-day Quality Operations support for Filtration and D&M manufacturing areas, including manufacturing floor support, documentation review, quality issue triage, and timely escalation of compliance or product quality risks. Support customer complaint handling by reviewing complaint information, coordinating sample receipt and analysis, documenting investigation activities, and preparing clear, evidence-based inputs for interim and final customer responses. Lead or support investigations and nonconformance assessments, including problem statement development, impact and risk evaluation, root cause analysis, containment, disposition, and timely closure in accordance with applicable procedures. Partner with Manufacturing, Engineering, Laboratory, Product Engineering, and Quality teams to drive cross-functional issue resolution, ensure accurate record documentation, and maintain continuity of compliant operations. Identify, support, and execute continuous improvement opportunities using DBS and quality system data, including complaint trends, recurring nonconformances, process gaps, and investigation outcomes to improve quality performance and prevent recurrence. This on-site role at the Fajardo site reports to the Sr. Manager QA Engineering and requires a valid driver's license with 2% travel.