Quality Assurance Specialist
On-siteSamut Sakhon, Samut Sakhon, Thailand
Job Summary
Prepare and analyze data related to customer complaint and return issues to identify quality trends and generate weekly and monthly outgoing quality reports. Report non-conforming products to supervisors, evaluate corrective and preventive actions (CAPA), and approve inspection reports for returned goods. Control and maintain departmental documentation in compliance with ISO 9001, GHP, HACCP, and BRC/IOP standards while conducting root cause analysis to implement corrective measures. Handle customer complaints, explain processes, and prepare operational plans to set KPI targets that meet departmental objectives. Bachelor's degree in Chemical Science or Engineering required with a minimum of three years in Quality Assurance.
Required Qualifications
- Bachelor's degree or higher in Chemical Science, Engineering, or a related field
- Minimum 3 years of experience in Quality Assurance
Desired Qualifications
- Experience in a similar industry
- Familiarity with ISO 9001, GHP, HACCP, and BRC/IOP standards
- Experience in root cause analysis and CAPA systems
- Prior exposure to quality reporting tools and dashboards
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