Quality Assurance Specialist | Crisis Services
On-site · Doylestown, Pennsylvania, United States
Job Summary
Quality Assurance Specialist in Crisis Services at Lenape Valley Foundation. The role focuses on conducting routine and targeted clinical chart audits to ensure regulatory, payer, and organizational compliance; monitoring documentation quality and clinical appropriateness; tracking KPIs and monthly data trends; identifying risks and opportunities for quality improvement; providing coaching to crisis staff; assisting with training on documentation standards, regulatory requirements, and trauma-informed service delivery; and supporting internal and external audits. Requires a Bachelor's degree (Master's preferred), at least 2 years of direct crisis service delivery, knowledge of PA crisis services and involuntary commitment procedures, experience with clinical documentation review and quality improvement, proficiency with Office 365 and EHRs, and ability to travel between sites in Bucks County. Location: Doylestown, PA (onsite).
Required Qualifications
- Bachelor’s degree in Social Work, Psychology, Counseling, Sociology, Criminal Justice, or related field
- Minimum of 2 years direct crisis service delivery experience, including mobile and/or emergency crisis services
- Robust knowledge of Pennsylvania crisis services and involuntary commitment procedures (MHPA)
- Experience with clinical documentation review, audits, or quality improvement processes
- Proficiency in Office 365 and electronic health record (EHR) documentation
- Valid driver’s license and willingness to travel between sites in Bucks County
- Ability to meet the physical demands of the role, with or without accommodation
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