Quality Assurance Spec
On-sitePhoenix, Arizona, United States
Phoenix, Arizona, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Execute manual IVR and call flow testing in English and Spanish, validating prompts, menus, routing logic, and error handling. Ensure Spanish translations are accurate and customer-appropriate while documenting defects and supporting release validation. Fluent in Spanish and English with QA testing experience in contact center systems is required. This bilingual QA Tester role supports PNC's Retail Tech organization, focusing on validating customer call journeys across multiple locations.
Required Qualifications
- Fluent in Spanish and English (spoken and written)
- QA testing experience, preferably in IVR/contact center systems
- Strong attention to detail
- Clear communication skills
- Bachelors
- 2+ years of relevant professional experience
- University / college degree
- Comparable combination of education, job specific certification(s), and experience (including military service)
Desired Qualifications
- Analytical Thinking
- Bilingual Communications
- Contact Center Software
- Controls Testing
- Corporate Governance
- IVR Testing
- Quality Assurance (QA)
- Quality Support
- Software Testing
- Spanish Language
- Test Case Development
- Usability Testing
- Accuracy and Attention to Detail
- Analytical Thinking
- Influencing
- Process Management
- Products and Services
- Software Development Life Cycle
- Software Quality Assurance And Testing
- Technical Documentation Management
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