Quality Assurance Representative - Silver Lake
On-siteSilver Lake, California, United States
Job Summary
Verify Owner and purchase information accuracy while explaining contract paperwork ethically to ensure satisfaction and confidence. Maintain proper sales procedures by checking documents for errors, preparing files for funding, and scanning them into Smart Search. Handle misrepresentation concerns, client disputes, and cancellations by phone or walk-in, reporting escalated items to Upper Management. Download and file QA recordings within 24 hours for site closings and 72 hours for roadshows to qualify for monthly tier bonuses. Adhere to regulations and company policies concerning the Timeshare closing process while maintaining a low net cancellation rate. Work weekends and holidays with 80% presence in Silver Lake and 20% travel to regional properties.
Required Qualifications
- Flexibility to work weekends and holidays
- Professional demeanor with a tenacious attitude
- Detailed-oriented with strong problem solving skills
- High school diploma/ GED or one to three years of related experience and training
- Sales experience within the Timeshare industry
- Possess and maintain Notary credentials
- Sales experience
- Customer service skills
- Written and oral communication skills
- Typing and basic computer skills
- Ability to multitask
- Ability to work independently
- Organization and time management skills
- Flexible schedule
- 80% in Silver Lake
- 20% travel to other regional properties, Cocoa Beach, Daytona, and Hollywood Beach
Desired Qualifications
- Great opportunity for former loan processors, contracts processors, closing agents, title agents, bank tellers as well as sales representatives
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