Quality Assurance/Quality Control Manager

Serve as the final quality authority for all outbound customer orders from the Healthy Foods Staten Island facility. Manage random audits of completed orders, verify packing requirements, documentation, and specialty diets, and ensure FIFO procedures are followed. Monitor fulfillment lines for label accuracy, perform routine inspections of assembly lines and shipping areas, and investigate customer complaints to implement corrective actions. Conduct training for fulfillment employees on food safety, SOPs, and quality standards while maintaining records of inspections, logs, and non-conformance reports.