Quality Assurance (QA) Specialist
$40,000–$60,000 year
Remote · Fort Thompson, South Dakota, United States or United States
Fort Thompson, South Dakota, United States or United StatesRemoteFull Time$40,000–$60,000 yearMid LevelAssociates DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Associates Degree
Company size
Unknown
Job Summary
Quality Assurance (QA) Specialist responsible for evaluating operational quality and compliance in call center activities, requiring 3+ years experience, and an Associates or Bachelors degree.
Required Qualifications
- Associates or Bachelors degree in Business Administration, Communications, or a related discipline; equivalent experience may be considered.
- 3+ years of experience in quality assurance, compliance monitoring, customer service auditing, or call center operations (financial services or lending preferred).
- Familiarity with consumer protection regulations (TILA, ECOA, GLBA, FCRA, FDCPA).
- Proficiency in Microsoft Excel, Word, and QA systems or monitoring tools.
- Excellent written and verbal communication skills with attention to consistency, fairness, and clarity.
- Proven ability to manage sensitive information with discretion and professionalism.
- Strong organizational and time management skills with an ability to meet multiple deadlines.
Additional Requirements
- Tribal Preference applies to hiring, promotion, training, and layoffs if candidates meet minimum qualifications.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.