Quality Assurance (QA) Specialist – Auto Finance Collections
$47,840–$52,000 year
On-siteAnaheim, California, United States
Job Summary
Review live and recorded calls to evaluate collector interactions with customers and third parties, assessing compliance with legal, regulatory, and internal policy requirements. Assign performance ratings, document findings, and communicate results to management while escalating significant compliance concerns or workflow delays immediately. Use Microsoft Word and Excel to complete evaluations and reporting within established timelines, supporting projects that improve departmental efficiency and collection techniques. This role supports Lobel Financial's auto finance collections team, ensuring adherence to standards in a performance-focused environment.
Required Qualifications
- High School or GED
- Working knowledge of Microsoft Word and Excel
Desired Qualifications
- associate or bachelor's degree in finance or related field
- 1-3 years of experience in collections, customer service, call center operations, loan servicing, quality assurance, or a related field
- Strong attention to detail and the ability to evaluate interactions objectively and consistently
- Clear written and verbal communication skills
- Ability to organize priorities, meet deadlines, and remain composed in a fast-paced or high-pressure environment
- Knowledge of departmental operations, processes, and procedures-or the ability to learn them quickly
- Commitment to learning, professional growth, and continuous improvement
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