Quality Assurance Officer

Execute proper communication with affiliated departments, management, and owners while confirming sales and verifying contracts by reviewing closing documents. Handle walk-in cancellations and owner calls, rewriting sales and assisting with mail-out processes to recover lost business. Resolve customer concerns, follow up on erroneous documents to secure corrections, and maintain reports on all communications. Assist management with training and improvement initiatives for new and existing employees. Build working relationships with sales leaders and work weekends and most holidays as required.