Quality Assurance Manager

Maintain knowledge of operations' regulatory, accreditation, and company requirements while implementing and monitoring operational systems to ensure compliance with policies and procedures. Conduct operation reviews including Site Reviews, Record Reviews, and other quality monitoring activities, preparing detailed summary reports of findings. Serve as record keeper for State/Federal Survey documentation, coordinate corrective actions, and act as contact for external regulatory reviews. Lead the development and implementation of Quality Improvement Plans, oversee Critical Incident Reporting and Mortality Review processes, and chair the operation's Quality & Safety Committee. Coordinate investigations, review satisfaction survey data to identify trends, and provide recommendations to leadership for program performance improvements. Manage entry-level QA personnel, including performance evaluations, hiring, and training. Maintain certification for company signature programs and work with the Regional Director to prioritize quality and reduce risk.