Quality Assurance Engineer - TX
On-siteManor, Texas, United States
Job Summary
Manage the full RMA process from intake to closeout, logging returns, validating documentation, and coordinating root cause investigations with production and engineering teams. Perform in-process and final inspections on refurbished electric meters, verifying mechanical, electrical, and functional attributes while escalating defects and supporting corrective actions. Validate meter programming parameters, firmware versions, and calibration datasets to ensure customer-specific requirements are met prior to shipment. Maintain and update standard operating procedures, work instructions, and QA documentation to support efficient production and continuous improvement.
Required Qualifications
- 1–5 years of experience in Quality Assurance, electronics repair, lab testing, or technical operations
- Strong proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data validation, charts)
- Ability to interpret technical specifications and follow structured processes
- Strong written and verbal communication skills, especially in customer support contexts
- High attention to detail and discipline in documentation
- Technical aptitude and comfort adopting new software, tools, and digital processes
- Location: Onsite at Manor, Texas (This is NOT a remote position)
- Ability to stand or move throughout the production floor as needed
- Ability to lift up to 30 lbs occasionally
Desired Qualifications
- Experience with electric meters, utility products, or electronics manufacturing
- Exposure to programming/configuration tools, firmware utilities, or calibration equipment
- Familiarity with root cause analysis methods (5-Whys, fishbone, containment/corrective action)
- Experience in ISO-driven or highly regulated environments
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