Quality Assurance Coordinator
Hybrid · Melbourne, Victoria, Australia
Job Summary
QA Coordinator to provide operational, systems, and administrative support to the Training Product Development and Quality Assurance teams. Responsible for developing and managing tools and systems (SharePoint, Monday.com, MS Teams, Training Package Central, MS Dynamics) to ensure projects meet quality benchmarks and VET compliance. Handles stakeholder enquiries from RTOs and other stakeholders, maintains tracking systems, and serves as a primary contact for training product enquiries. Requires deep VET sector knowledge, strong quality mindset, high digital literacy, data integrity, and proactive process improvement. Hybrid work arrangement; travel for meetings/workshops/industry events may be required.
Required Qualifications
- VET Qualification (Highly Regarded): Certificate IV in Training and Assessment or a related internal auditing/compliance qualification
- Minimum 2–3 years’ experience in the Vocational Education and Training (VET) sector with understanding of training packages and quality assurance
- Minimum 2–3 years’ experience managing systems and tools such as SharePoint, Monday.com, MS Teams, and MS Dynamics
- Proven experience managing a high-volume shared corporate inbox with ability to handle complex stakeholder enquiries
- Commitment to quality, data integrity, and continuous improvement
Additional Requirements
- Willingness to obtain police check and Working with Children Check; may require travel and after-hours work as needed; hybrid working model with office and remote attendance
- Applicants must be willing to travel for organisation meetings and events
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