Quality Assurance & Control Auditor
$80,000–$100,000 year
On-siteNew York City, New York, United States
Job Summary
Independently run Quality Control and Quality Assurance audits across US stores to the highest standard, coaching teams to consistently pass DOH inspections with top scores. Lead incident and accident investigations by identifying root causes and developing corrective action plans to prevent recurrence. Drive compliance with company policies, food safety, and regulatory requirements while providing field training to support continuous improvement. Provide succinct reports on key KPIs and support the production of risk assessments and compliance documentation. Audit external Mystery Shopper scores regularly to ensure reliability and uphold brand standards. This role reports to the US Senior QA Manager within the global compliance and safety family, requiring travel to regional stores in New York, DC, Boston, and Los Angeles. Based in New York with relocation consideration.
Required Qualifications
- 2+ years of experience in hospitality/retail/consumer brand in undertaking audits and training
- Be practical, organized and have good written and verbal communication skills
- 'Get things done' mindset - happy to roll your sleeves up and get stuck in
- Be detail orientated, being able to interpret data to provide clear and concise recommendations for improvement and have a natural tenacity to drive change
- Be adaptable and flexible, comfortable working some evenings/weekends, and ready to travel to our regional stores where the business needs you the most
- Team First - Firm but fair approach to engendering change
- Hunger to learn and develop to make the role your own
- Required to be based in New York or consider relocating
Desired Qualifications
- Familiarity with US food safety and health code frameworks (e.g. NYC DOHMH, Boston BPHC, DC Health) is a plus
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